Refund Policy
At hakufashions.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a refund or exchange within 14 days of delivery.
Eligibility for Refunds & Exchanges
To qualify for a refund or exchange, the item must be:
- Unworn, unused, and in its original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase
Non-Refundable Items
The following items cannot be refunded or exchanged:
- Gift cards
- Items marked as “Final Sale” or purchased during promotional events
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, securely package the item and ship it back to us.
- Upon receipt and inspection, we will process your refund or exchange.
Refund Processing
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item, please indicate your preferred replacement. Exchanges are subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately for assistance. We will arrange a replacement or refund at no additional cost.
For further details, please visit our Help Center.